How do I verify my identity?
After you log into your account in Dagpay, on your Dashboard select the second step Verify your identity.
You will first be asked to review your profile details. Make sure your First name(s), Last name, Country, and Date of Birth match with what is written on your ID document you will use to identify yourself, for example, passport or ID card. In case of any mismatch, please contact support and request to change any respective details.
After reviewing your details, you will then be asked to verify yourself via Verify Once. Follow the on-screen instructions and use your personal email address that only you have access to.
If you are already familiar with Verify Once and have submitted your identity and address proof in other supported platforms, you will automatically be redirected to the verification result. If your identity verification data matches your profile data in the first step, you will get automatically verified.
Otherwise, select either Identity verification or Address details to continue and follow the on-screen instructions to submit the required identification documents and data.
Identity Verification
You will need to upload a photo/photo(s) of your ID document or passport and take a selfie to compare it with your ID document photo. Make sure that:
pictures are fully visible;
not blurry;
your passport/ ID code is not outside the frame;
no information is covered by your fingers or light reflection.
Address Details
Enter your address details as requested.
Address Proof
When required, you will have to upload a document that proves your address. This document should list your name and your address, and it shouldn’t be older than 3 months. We can accept documents such as utility bills, electricity bills, water bills, tax invoices, bank statements, etc.
Once everything is submitted, you will be automatically directed to the verification result page. If your identity verification data matches your profile data in the first step, you will get automatically verified. Otherwise, please allow up to 48h to process your verification result. You will be notified by email when verified or for any issues encountered with your verification submission.